Thursday, October 18, 2007

This is none of our concern.

We had a OP meeting with the bosses
They updated us on the latest news, any patients' complaints and comments?

They highlighted that our job appraisal and performance depends on the waiting time.

"I" kept on complaining about the lack of manpower, others not helping out and just did their own work.
Or she said it's good to have OTC staff but when you need him/her to help?
They are always disappear. (A few of us know who the naughty ones are. We just didn't say.)

They just talk about what we have been doing so far, to keep the waiting time less than 30 mins.
When the bosses asked us to brainstorm ideas to improve the workflow, everyone was silent.
It's bcoz they seem to keep the staffs to the minimum to carry on the flow of things.
There isn't any job satisfaction. When your own department's staff are not cooperating and the patients are FON, you will also be "sian" of coming to work everyday.


M and I exchanged "sian" expressions.
She whispered, "this is none of our concern."


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